------------------------ Troubleshooting ------------------------

If you are having trouble with your hearing aids, there are several basic elements of your aids you can check to save yourself a trip into the clinic.

  • Battery – Check that your battery is the right size, that it is inserted correctly, and that it isn’t dead. You can also ensure that your battery contacts are not dirty or corroded.
  • Battery Door – Make sure that your battery door is completely closed while the hearing aid is in use.
  • Tubing – Your hearing aid might feature a sound tube at its canal end. Use a light to check if the tube is plugged with wax, and if so, the tube will need cleaning. If you wear a BTE hearing aid, check that the tube is not twisted, hard and cracked, frayed or plugged, and that it isn’t blocked with moisture.
  • Correct Positioning – Be sure that your hearing aid is nestled correctly into your ear, and that, if it has a right/left designation, it is placed in the correct ear.
  • Switch Settings – If your hearing aid features a switch, be sure that it is switched to M (Microphone), as opposed to T (Telecoil) or O (Off). Likewise, while on the telephone, the switch should be switched to T.
  • Volume Control – Be sure the control is set to the correct number or level, not all the way down and not all the way up.
  • Booklets – Read your hearing aid instruction booklet to determine any further possible troubleshooting options.

Some common hearing aid issues and their possible solutions:

If your hearing aid is not working…

  • Check if the battery is dead, inserted incorrectly or is the wrong kind for your hearing aid, and check that the battery door is fully closed.
  • Check that the canal side isn’t clogged with wax.
  • Check that your switch is on M, for Microphone.
  • Check that the volume is working, and turned up.
  • If your hearing aid is still not responding, it might be damaged, or, if it’s your first use, defective.

If your sound is weak or cuts in and out…

  • Check to see if your battery is weak, old, corroded or cold (should be at room temperature), or if the battery contact points are not clean.
  • Check if your earmold or canal side of your hearing aid are blocked with wax, or if your tubing is clogged with wax or moisture.
  • Check if your tubing is frayed, cracked or twisted.
  • Make sure that your volume is working, and turned up.
  • Check that your earmold or ITE hearing aid is seated properly, and is not loose.
  • It may be time to come into your nearest Hear for Life clinic to check your hearing again.

If your hearing aid is whistling…

  • Check that it is seated properly, and isn’t loose, in your ear.
  • Make sure that your volume isn’t set too high.
  • Remove any scarves, hats or other accessories that may be deflecting sound, causing the whistling feedback.
  • Think of whether you have had a cold recently, or another condition that may be causing a stiff eardrum temporarily – a stiff eardrum will cause sound to deflect, causing the whistling feedback.
  • Check if your hearing aid casing is cracked – your hearing aid may be malfunctioning, or internally damaged, and will need to be repaired.
  • You may have excess earwax – speak to your hearing healthcare professional to resolve this.

If your hearing aid is buzzing…

  • Check that your switch (if your hearing aid features one) is in the M position (for Microphone), or the T position (if you are using the telephone).
  • Your battery may need to be replaced.

If your sound is scratchy…

  • Check to see if your battery is weak, old or corroded, or if the battery contact points are not clean.
  • If the scratchy sounds occur while you turn your volume dial, your dial might need to be cleaned, or it might need servicing.
  • Dust or lint may have collected in the ON/OFF switch.
  • If you wear a BTE hearing aid, your tubing might be bent, twisted, cracked or frayed.

If your battery life seems too short…

  • Make sure that you aren’t exposing your batteries to heat and moisture.
  • Do not leave your batteries in your hearing aid at night (or when it is not in use).
  • You may be having feedback problems which could be using up your battery power.

If you are unable to solve your hearing aid difficulties with the use of these tips, give us a call so we can help you get your hearing aids back in working order.